Ordered 2 mags. They were sent USPS. USPS site said delivered in or near box. I live in an apartment building, with a long row of boxes. Near means on the floor below. Checked inside and on the floor, and also in our "package room", and nothing. Waited a couple of days, still nothing. Called post office, talked to someone about checking into a stolen package, they asked if it had been insured, didn't know. They would not initiate a claim unless it was insured. Called The Mag Shack and asked, they said no, to give it a couple of more days, and no package. I called back, told them what I did. The gentleman I talked to, I'm sorry I can't remember his name said, no problem, he would get 2 more mags shipped out, this time FedEx, no charge if I wanted them or a credit back to my CC. I wanted the mags. I thanked him very much. Not only did he ship out 2 new mags FedEx, but FedEx Express. Shipped on a Friday, and got them on Monday. That is Excellent Customer Service. I will be shopping for all my mags with them from now on!!! Thanks again.